Training For Customer Service Specialists Case Study

Training For Customer Service Specialists Case Study-45
And with the added support of Articulate's solutions provider."Articulate's online community is like no other we've seen," said Chris.And learners stay entertained with video introductions with layered graphics and animation that humanize the subject matter.

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And with Articulate 360 Teams, your organization will also get exclusive collaboration features, simplified management, priority support, and more.

Try a subscription free for 60 days to see if it’s right for your team—no credit card required.

In fact, the company's online university logs about 50,000 learning sessions a month. "Until three years ago, we trained employees in classrooms at a massive expense," Richard notes.

"Now, we can deliver the online and mobile courses to the right people at the point of need anywhere around the globe on a huge scale.

Trouble was, in order to make this work, the team had to convert their existing Flash course library into HTML5 format so it would function on mobile devices.

At the same time, they had to preserve tracking capabilities in Insperity's existing learning management system (LMS) so they could continue to monitor learners' performance.

Learners can choose relevant practice areas rather than absorbing everything at once in a linear course.

Content is easily consumable because the Series focuses on key concepts that can be used as talking points in sales situations.

And with 32 different languages spoken across the business, being able to translate content effectively is critical. Richard's team has recently been tapped to create a digital training program for Rentokil's customers.

The program allows customers to upskill their employees with specific training modules around pest control, health, and safety, and that means time and money saved on preventable infestations, contaminations, and infections.


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