At it’s core is the basic idea that value is provided in the form of business-aligned IT Services.ITIL contains detailed process descriptions, flows, success factors, metrics and implementation guidance that organizations can adapt to work in their environment.
From there, there are Intermediate courses/certifications in each of the lifecycle phases. Either path can lead to the ITIL Expert and ITIL Master certifications. There you have it, an explanation of ITIL in under 700 words!
Feel free to contact me if you have questions, or I can help you on your way to Excellence in IT Service Management.!
What were once thought to be irreconcilable movements are now finding common ground, or are they?
Alan Shimel of Dev sits down with this great panel of ITSM, ITIL and Dev Ops experts— Cherry Vu, Rob England, and Jayne Groll to discuss how Dev Ops and ITSM can compliment each other and what the future holds for both. So, the topic today is sort of crossing streams with ITSM and Dev Ops. But what we’ve seen, over the last two and a half, three years, is that there is a place where these come together for the good of IT and humanity.
The ITIL framework can help organizations establish and improve their overall IT Service Management capability, increase alignment with the business, maximize and demonstrate value to the business.
ITIL doesn’t tell how, or how much of the framework to adopt, allowing organization the flexibility to adopt the processes as and if needed to address their specific needs.
Organizations must determine the right balance of framework(s) and parts to adopt to meet their business needs.
In 2005, ISO 20000 was established as the international standard for IT Service Management.
IT Services focuses on a Service Management strategy.
"IT Service Management (ITSM) is a discipline for managing information technology (IT) systems, philosophically centered on the customer's perspective of IT's contribution to the business," [Wikipedia].