Thesis On Conflict Resolution Strategies

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Primary data were obtained through questionnaires and in-depth interviews.

Three hundred and sixty-eight (368) copies of questionnaire were administered to the academic staff of the selected public and private universities and the data were gathered and collated for analysis.

Conflict may occur between co-workers, or between supervisors and subordinates, or between service providers and their clients or customers.

Conflict can also occur between groups, such as management and the labor force, or between whole departments.

Managers of rival departments might facilitate a joint brainstorming session with their teams to generate solutions to ongoing points of conflict.

Group facilitation techniques can also be used to avoid triggering conflict during group decision-making, in the first place.

For the data analysis, both descriptive and inferential statistical techniques were employed.

The result revealed that conflict management strategies have a significant effect on academic staff productivity.

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