– Because the sales director needs to be continually updated on sales for discussions with the CEO. Why did you lose your money in last night’s poker game?In this case only four Whys were required to find out that a non-value added signature authority is helping to cause a process breakdown. – Because I didn’t buy any gas on my way to work.3. – Because I’m not very good at “bluffing” when I don’t have a good hand.The 5 Whys is a technique used in the Analyze phase of the Six Sigma DMAIC (Define, Measure, Analyze, Improve, Control) methodology.
When using the Cause Mapping method, the word root in root cause analysis refers to causes that are beneath the surface.
Most organizations mistakenly use the term “root cause” to identify one main cause.
The better an organization gets at explaining its problems, the better it becomes at finding smart solutions.
Too many companies use generic buckets like human error and procedure not followed to classify an entire incident.
Front-line personnel, management, and technical experts are all an integral part of a company’s overall problem-solving efforts.
” may be a favorite technique of your 3-year-old child in driving you crazy, but it could teach you a valuable Six Sigma quality lesson.
The root is the system of causes that reveals all of the different options for solutions. multiple opportunities to mitigate risk and prevent problems. People often disagree over how to define the problem.
You can get alignment when the problem is defined by the impact to the goals. Using a Cause Map provides a thorough explanation revealing all of the causes required to produce the problem.
The 5 Whys can be used individually or as a part of the fishbone (also known as the cause and effect or Ishikawa) diagram.
The fishbone diagram helps you explore all potential or real causes that result in a single defect or failure.