This stage may not be necessary for very simple problems but is essential for problems of a more complex nature.
During this stage you will generate a range of possible courses of action, but with little attempt to evaluate them at this stage.
Dealing with a customer complaint may be seen as a problem that needs to be solved, and it's almost certainly a good idea to do so.
The employee dealing with the complaint should be asking what has caused the customer to complain in the first place, if the cause of the complaint can be eliminated then the problem is solved.
This stage involves: detecting and recognising that there is a problem; identifying the nature of the problem; defining the problem.
The first phase of problem solving may sound obvious but often requires more thought and analysis.If there were no barriers in the way of achieving a goal, then there would be no problem.Problem solving involves overcoming the barriers or obstacles that prevent the immediate achievement of goals.These barriers can turn a potentially positive situation into a negative one, a problem. It is human nature to notice and focus on small, easy to solve problems but much harder to work on the big problems that may be causing some of the smaller ones. Problems involve setting out to achieve some objective or desired state of affairs and can include avoiding a situation or event.It's useful to consider the following questions when faced with a problem. Goals can be anything that you wish to achieve, or where you want to be.In order to be effective at problem solving you are likely to need some other key skills, which include: It is worth also considering our own view of what a problem is.We are constantly exposed to opportunities in life, at work, at school and at home.Our problem solving pages provide a simple and structured approach to problem solving.The approach referred to is generally designed for problem solving in an organisation or group context, but can also be easily adapted to work at an individual level at home or in education.If you are hungry then your goal is probably to eat something.If you are the head of an organisation (CEO), then your main goal may be to maximise profits and this main goal may need to be split into numerous sub-goals in order to fulfil the ultimate aim of increasing profits.