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Using established tools and techniques will help you improve your approach to solving the problems that your team and your organization face.You'll be more successful at solving problems and, because of this, more successful at what you do.The Drill Down technique will help you split your problem into smaller parts, each of which can then be solved appropriately.
For example, consider this problem statement: "We have to find a way of disciplining of people who do substandard work." This doesn't allow you the opportunity of discovering the real reasons for under-performance.
The CATWOE checklist provides a powerful reminder to look at many elements that may contribute to the problem, and to expand your thinking around it.
The key to a good problem definition is ensuring that you deal with the real problem – not its symptoms.
For example, if performance in your department is substandard, you might think the problem is with the individuals submitting work.
Appreciative Inquiry is designed to help you understand complex problems so that you can start the process of solving them.
It uses four stages to help you uncover more details about what's creating the problem, and then define actions that will improve the situation.
The good news is that there are numerous tools you can use to make sense of this tangled mess!
Many of these help you create a clear visual representation of the situation, so that you can better understand what's going on. To generate viable solutions, you must have a solid understanding of what's causing the problem.
So, being a confident problem solver is really important to your success.
Much of that confidence comes from having a good process to use when approaching a problem.