First, collaboration with suppliers to ensure that the supplies utilized in work processes are well designed and fit for use.
Second, taking continuous employee analysis of work processes to improve their functioning and reduce process variation.
Following this initial success, the scope of the project was increased with predicted potential savings of over £45,000 in annual water charges.
Create enthusiasm to ‘do better next time’ by enabling realistic and achievable targets.
Third, maintaining close communication with customers to identify and understand what they want and how they define quality.
TQM works by either one of two processes, consultant-oriented TQM or project-oriented TQM.Applied to an organization, benchmarking is a process to determine who else does a particular activity the best and emulating what they do to improve performance.A more formal definition is "simply the systematic process of searching for best practices, innovative ideas and highly effective operating procedures that lead to superior performance (1)." Businesses such as AT&T, Motorola, Xerox, as well as most major corporations and many smaller ones have embraced benchmarking as standard operating procedure since the mid- to late 1980's.Consultant-oriented TQM typically involves the creation of separate quality control bodies that oversee the implementation of improvement and the control of quality improvement procedures.This process is generally problematic in the public-sector because the TQM bodies exist outside the chain of command, confusing accountability.Benchmarking it is a tool which allows your company to identify the opportunities that lie within your business based on real data.It gives a strong visual representation of what is working and helps to promote discussions regarding new ideas as well as to create enthusiasm to ‘do better next time’ by enabling realistic and achievable targets.The issue of government benchmarking was among many in Vice-President Gore's National Partnership for Reinventing Government Report (NPR).The report states that "federal agencies have been reinventing their operations to become more businesslike, many have been benchmarking against worldclass private sector companies, other organizations, and other federal agencies that have become really good at what they do (2)." This led to the Federal Benchmarking Consortium Study Report in February 1997.A big successful corporation who in the 1980s found itself increasingly vulnerable to competition.By benchmarking against its competitors, Xerox found many missed opportunities some of which included; it was taking double the time to get a product to market, five times the number of engineers, four times the number of design changes, and three times the design costs.