For example, you might have procedures for receiving and submitting invoices, or for establishing relationships with new clients.Formal processes are particularly important when there are safety-related, legal or financial reasons for following particular steps.
Consult people who use the process regularly to ensure that you don't overlook anything important.
Use your flow chart or swim lane diagram to investigate the problems within the process.
Processes that don't work can lead to numerous problems.
For example: Note: In this article, we focus on incremental process change, aimed at improving existing processes.
Note down everyone's ideas for change, regardless of the costs involved.
Then, narrow your list of possible solutions by considering how your team's ideas would translate to a real-life context.Communicate with each of these groups, and make sure that they understand how this new process will benefit the organization as a whole.You may need to prepare a business case to demonstrate this.Start by conducting an Impact Analysis at this stage.These tests will help you to understand the full consequences of each proposed idea, and allow you to make the right decision for everyone.You probably use dozens of business processes every day.For example, you may go through the same steps each time you generate a report, resolve a customer complaint, contact a new client, or manufacture a new product.These different kinds of processes have one thing in common: they're all designed to streamline the way that you and your team work.When everyone follows a well-tested set of steps, there are fewer errors and delays, there is less duplicated effort, and staff and customers feel more satisfied.These tools show the steps in the process visually.(Swim lane diagrams are slightly more complex than flowcharts, but they're great for processes that involve several people or groups.) It's important to explore each phase in detail, as some processes may contain sub-steps that you're not aware of.