8D can ultimately improve customer satisfaction and enhance confidence in products and processes.
Successful implementation of 8D relies on the establishment of group training, teamwork skills, individual improvement and the team’s ability. Generally, we will use 8D to address the following: Discipline 1.
In order to prevent the same problems or similar problems happening again, proceed with the needed changes to the management system, operating system, operating procedures, etc. Congratulate the team: If above all steps are implemented properly and the problem has been improved, congratulate the group’s efforts and plan continued improvement orientation for the future.
In the 8D report, customers absolutely do not want to see a problem analysis report, so identifying the root cause or corrective action/prevention of recurrence is the key.
That’s why a method for solving quality problems, known as the Eight Disciplines, or 8D, was created to address issues with quality, remove their root cause and prevent recurrence of the same or similar issues.
This article provides a step-by-step approach to solving and preventing quality problems with 8D.
Ensure that team members are given the opportunity to engage in the activity.
The Eight Disciplines working method requires the establishment of a system that enables the whole team to share information and work hard to reach the target.
In addition, before the establishment of the team, we need to look at the overall leadership group, resource group, the number of personnel and members of the group, explain the division of labor among the members of each team and each member’s role and responsibility. Describe the problem: The problem needs to be explained as clearly and quantitatively as possible to quantify the way to confirm the problem: such as people, things, when, how, why and how much (called 5W2H).
The explanation for 5W2H is as follows: Who: Identify customers (internal or external) that issue complaints What: Pinpoint the problem accurately When: Know when the problem started Where: Locate where the problem is occurring Why: Identify known explanations How: Discover in what mode or situation the problem is occurring How much: Quantify the problem in magnitude Discipline 3.